Privacy Policy

1. Introduction

Ubicio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

Account information (name, email address, job title)
Profile information (country, state/region)
Content you submit (comments, feedback, enrichments)
Communications with us

2.2 Information Collected Automatically

Usage data (pages visited, features used)
Device information (browser type, operating system)
Log data (IP address, access times)

2.3 Information from Third Parties

Slack workspace data (when you connect your account)
Authentication providers (single sign-on services)

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process and complete transactions
Send you technical notices and support messages
Respond to your comments and questions
Develop new features and services
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent security incidents
Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

Contract: Processing necessary to provide our services
Legitimate Interest: Processing for our legitimate business interests (e.g., security, analytics)
Consent: Where you have given explicit consent (e.g., marketing communications)
Legal Obligation: Processing required to comply with applicable laws

5. Data Sharing and Disclosure

We may share your information with:

Your organisation administrators (within your tenant)
Service providers who assist in our operations
Legal authorities when required by law
Business partners with your consent

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

When you request account deletion, your data will be permanently deleted after a 25-day grace period, during which you can cancel the deletion request.

7. Your Rights (GDPR)

Under the GDPR, you have the following rights:

Right of Access (Article 15): Request a copy of your personal data
Right to Rectification (Article 16): Request correction of inaccurate data
Right to Erasure (Article 17): Request deletion of your personal data
Right to Restrict Processing (Article 18): Request limitation of data processing
Right to Data Portability (Article 20): Receive your data in a machine-readable format
Right to Object (Article 21): Object to certain processing activities

You can exercise these rights through your account settings or by contacting us.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication
Employee training on data protection

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Data Protection Officer
Email: legal@ubicio.com
Address: [Your Business Address]